• The biggest communication problem is we do not listen to understand. We listen to reply.
• The effectiveness of communication is not defined by the communication, but by the response. – Milton Erickson
• The single biggest problem in communication is the illusion that it has taken place. – George Bernard Shaw
• Without communication there is no relationship. Without respect, there is no love.  Without trust, there is no reason to continue.
• Active Listening Involves
  • Paraphrase
  • Clarify/Ask questions
  • Give feedback
  • Show empathy
  • Be open to understanding

“He who answers before listening — that is his folly and his shame” — Proverbs 18:13

“The way of a fool seems right to him, but a wise man listens to advice” — Proverbs 12:15