• The biggest communication problem is we do not listen to understand. We listen to reply.
  • The effectiveness of communication is not defined by the communication, but by the response. – Milton Erickson
  • The single biggest problem in communication is the illusion that it has taken place. – George Bernard Shaw
  • Without communication there is no relationship. Without respect, there is no love.  Without trust, there is no reason to continue.
  • Active Listening Involves
    • Paraphrase
    • Clarify/Ask questions
    • Give feedback
    • Show empathy
    • Be open to understanding

“He who answers before listening — that is his folly and his shame” — Proverbs 18:13

The way of a fool seems right to him, but a wise man listens to advice” — Proverbs 12:15

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